Last Updated: December 2021


Privacy Policy


1. What information do we collect and how do we use it?

When you register as a student or a subscriber ("learner") on our Sites or in our Alievo™ Courses, as part of the registration process, we collect the personal information you provide to create an account. This process is required when you want to access free content or simply register and participate in learning activities.

We may send you emails regarding our Alievo™ Sites and Courses, regarding registration, Course content, progress on your Courses or other updates. We may also use your email to notify you of changes to the Course, conduct surveys about your use of the Site(s), or simply to gather your feedback.

2. How do you obtain my consent?

When you provide us with personal information to become a learner on our Sites, make a purchase, or participate in an Alievo™ Course, you are indicating that you consent to have us collect and use that information only for the specific purposes stated in this policy. 

If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your explicit consent and/or give you the opportunity to opt out or unsubscribe.

How do I withdraw my consent and/or delete my account?

If, after choosing to participate, you change your mind, you may withdraw your consent for us to contact you for either the collection of information, use or continued disclosure of your information. You may do so at any time by contacting us at [email protected]. Deleting your account also requires an action on our part. 

3. Disclosure

We may disclose your personal information if we are required to do so by law or if you violate our Terms of Use.

4. Thinkific

Alievo™ Courses are hosted by Thinkific Labs Inc. ("Thinkific"). Thinkific provides us with the online Course creation platform that allows us to sell our products/services to you.

Your data is stored through Thinkific's data storage, its databases and the general Thinkific application. Thinkific stores your data on a secure server backed by a firewall.

Payment

If you place an order on our site, we use the third-party payment processor PayPal. Payments are encrypted in accordance with the Payment Card Industry Data Security Standard (PCI DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. 

All direct payment gateways adhere to the standards set by the PCI DSS, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express and Discover.

The requirements of the PCI DSS standard ensure the secure processing of credit card information by our site and associated Courses and its service providers.

To learn more, you can also read Thinkific's terms of use here https://www.thinkific.com/resources/privacy-policy/ or the privacy statement https://www.thinkific.com/resources/terms-of-service/ .

5. Third-party services

In general, the external vendors we work with will only collect, use and disclose your information to the extent necessary for them to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we must provide them for your purchase transactions.

For these suppliers, we recommend that you read their privacy policies to understand how your personal information will be handled by these suppliers.

Some providers may be located or have facilities located in a different jurisdiction than you or us. If you choose to engage in a transaction that involves the services of a third-party service provider, your information may be subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

For example, if you are located in Canada and your transaction is processed through a payment gateway located in the United States, your personal information used to complete that transaction may be disclosed under United States law, including the Patriot Act. If you are located in the United States or outside of North America and your transaction is processed through a payment gateway located in Canada, your personal information used to complete that transaction may be disclosed under the laws of Canada, including the Privacy Act.

Once you leave our Sites or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Sites' Terms and Conditions.

Links

When you click on links on our Sites, they may take you outside of our Sites. We are not responsible for the privacy practices of other Sites and encourage you to read their respective privacy statements (e.g., link to youtube.com).

6. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered or destroyed inappropriately.

If you provide us with credit card information, it is encrypted using Secure Socket Layer (SSL) technology.  While no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and other generally accepted industry standards.

Cookies

We collect cookies or similar tracking technologies. This is information that our Sites' servers transfer to your computer. This information may be used to track your Alievo™ Courses on our Sites. Cookies may also be used to customize the content of our Sites for you as an individual. If you are using one of the common Internet browsers, you can set your browser to notify you when you receive a cookie or to refuse the access of cookies to your computer.


Web Analytics Tools

We may use web analytics tools embedded in our Sites to measure and collect session information anonymously.

7. Age of Consent

By using this site, you represent that you have at least the age of majority in your state, province or country of residence.

8. Changes to this Privacy Policy

We reserve the right to change this Privacy Policy at any time, so please revisit it from time to time. Changes and clarifications will be effective immediately upon posting on our Sites. If we make material changes to this policy, we will notify you here of the updated policy so that you are aware of what information we collect, how we use it and under which circumstances, if any, we use and/or disclose it.

If our Alievo™ Sites and Courses are acquired by or merge with another company, your information may be transferred to the new owners so that we can continue to serve you and sell you products.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we hold about you, make a complaint or simply obtain more information, please contact us at [email protected].